COVID-19 Update

Latest update

Updated on 13/07/2020

We understand the uncertainty that everyone is facing during these difficult times. Our residents’ health and wellbeing is our first priority. We will continue to closely monitor and abide by all government advice. This information is for current residents as well as residents who will be arriving for the 2020-2021 academic year. If you have any questions that are not answered here, please get in touch with our central team by email:

What we are doing for our residents

Our Concierge Desk is open 24 hours a day 7 days a week. You should use email where possible. If you do need to speak to us please follow the signage and keep a 2 meter distance when talking to the team.

Our communal areas remain open for you to use. However, opening times may vary due to cleaning requirements. There are signs with specific information by each of the rooms.

We have increased the cleaning around the buildings especially at touchpoints like door handles and lift buttons.

There is hand sanitiser located inside the buildings for you to use. We also have one-way systems in certain places so please follow any signs or instructions around the sites.

As per the government guidelines, we have closed both our onsite gyms. We will open them again once it is safe to do so.

Coronavirus (COVID-19 symptoms)

The NHS currently states that the symptoms of COVID-19 are:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

If you have any of these symptoms, you should use the NHS 111 coronavirus online service and self-isolate for seven days. You should also ask for a coronavirus test as soon as you develop symptoms.

For the latest information on coronavirus and its symptoms, visit the NHS website.


What if I have symptoms?

NHS advice says that if you have either a high temperature, a new, continuous cough or a loss of sense of smell or taste, you should use the 111 online coronavirus service and then self-isolate for seven days. Anyone you live with should also self-isolate, but for 14 days. You should stay in your flat or home until your period of self-isolation is over and you no longer show symptoms.

If you still have a high temperature after your period of self-isolation, you should continue to stay home until it returns to normal.
In line with the latest government guidance, anyone that begins to show any symptoms of COVID-19 should get tested as soon as possible. For more information and to book/order a test, visit the NHS website.

If you no longer have a high temperature after your period of self-isolation, you don’t need to continue self-isolating. If you still have a high temperature, you should continue to self-isolate until it returns to normal. You don’t need to continue self-isolating if you still have a cough or a loss of sense of taste or smell. Regardless, please continue to stay home unless it’s for one of the purposes outlined in the government advice above.

You do not need to contact 111 and should not visit a GP surgery, hospital or pharmacy. Only if your symptoms get worse or you can’t cope with them at home, use the 111 online coronavirus service. If you can’t get help online, call 111 or, in an emergency, call 999.

If you are self-isolating, please follow the below advice in line with Public Health England’s recommendations:

  • Do not go into work, university, lectures or public areas, and don’t use public transport or taxis.
  • If you have someone bringing supplies or have ordered shopping online, make sure the items are left at reception or outside of your room.
  • Stay away from friends or flatmates.
  • If you’ve been provided with a facemask/face covering, you should wear it when you may come into contact with other people.
  • Make sure all of your rubbish is disposed of safely by tying it up in two plastic bin bags.
  • Clean anything you have touched in shared bathrooms or kitchens after every use.

If you are self-isolating please do email reception to let them know so we can support you as best we can.


Fire Alarms

In the event of a fire alarm, please evacuate the building as you would do normally, following the evacuation procedure for your building, but where possible keep at least six feet away from other people.

If you are unsure of what the evacuation procedure is for your building, please speak to your accommodation team immediately who will explain this to you.
You must follow any instructions given to you by the accommodation team, fire marshals and the fire service.


General advice for when you are living at GradPad

  • Avoid using common spaces such as reception areas, study areas or the common rooms. Some of these areas may be closed or restricted.
  • Use the stairs rather than the lift where possible. Lifts should be used by one person at a time unless signage for your building states otherwise. You must follow the guidance provided for safe use of lifts during COVID-19 in your building.
  • Stay at least six feet from other people if you go out for exercise or essential supplies
  • If possible, when you go out, try to use a face covering (such as a scarf or homemade mask) to help prevent the spread of coronavirus. Regularly wash these after use.
  • If you have to use public transport you must wear a face covering.
  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose (use hand sanitiser where soap is not available)
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and bin any used tissues immediately.
  • Try not to touch your face (particularly your eyes, nose and mouth) with unwashed hands.
  • Do not share items that come into contact with your mouth.
  • Regularly clean your mobile phone and computer screens, as well as keyboards/mice with appropriate and specifically designed products for this purpose to avoid damage

Quarantine & how we can help you

We aim to help any residents that are traveling back to the UK and are required to self-isolate. We would like to offer our support in the following ways:

  • An area will be made available in reception for perishable deliveries (take away food/online food shopping) where a delivery driver can leave your items for you to collect later, in order to make the process completely contactless for staff and delivery drivers’. The area will be clearly marked and accessible at all times
  • An arrangement can be made for parcels to be delivered to your studio. This service will only be available to those self-isolating and between 9am and 4pm. Please contact reception to arrange. You will still be able to access your mailbox, as long as you adhere to the social distancing policy
  • Loaned items will not be available to any residents during their 14-day self-isolation period. However, we can arrange to vacuum your studio and flush all the outlets before your arrival. Please let the reception team know if you require this service
  • Maintenance requests should be reported via email only and please communicate that you are self-isolating when making the request. Maintenance will be limited to just emergencies requests for those who are self-isolating. All other requests will be resolved after the 14-day period
  • We appreciate that Isolation can be an extremely tough time and the RA team are available for vital peer to peer support throughout your isolation
  • Guest policy is still suspended for overnight guests for all residents. Although day guests are allowed in open air areas while observing social distancing, this will not be available to those self-isolating


Looking after your mental health

You don’t have to be self-isolating in order for coronavirus concerns to have an impact on your mental health. You might find yourself feeling worried about the spread of coronavirus and its impact on you and your loved ones. These feelings are normal and it’s important we acknowledge them and remind each other to look after our physical and mental health.

However, there are steps you can take to look after your mental health and wellbeing. A number of organisations have published guidance on mental health considerations relating to the coronavirus outbreak, including:

The Mental Health Foundation
The World Health Organisation
Young Minds
WHO Coping with stress guidance